TERMS & CONDITIONS
Hotline: +84 973604957
Your holiday is confirmed when we send you an email confirming all the details of our services.
OUR TOUR PRICES INCLUDE:
- Services of local drivers and private vehicles
- Services of local English speaking guides(other language guides available on request with additional fee) if mentioned.
- Entrance ticket fees.
- Water puppet show and A O show if mentioned
- Bikes for biking tours if mentioned
- Trishaw if mentioned
- Green fees, cart, caddie fees and clubs if golf mentioned
- Meals as indicated in itinerary with L = Lunch; D = Dinner if mentioned (all meals are set menu with Vietnamese food at local restaurants) If you have any specific food requirements (vegetarian, vegan, food allergies) please inform us in advance.
- Boat cruise if mentioned
- Hidrofoil /speed boats if mentioned
- Visa approval letter if mentioned (2 recently pictures)
- Welcome banner if mentioned
- Services charge & government taxes
OUR TOUR EXCLUDES:
- Tips for guides, drivers, boat crew & hotels' porters
- All airfares and airport taxes to & from Vietnam
- Visa on arrival stamping fee for Vietnam
- Optional visits to sights not mentioned in the itinerary
- Early check in ( before 2PM) & late check out ( after 12:00)
- Surcharge fees in peak season,national holidays
- Compulsory meal at hotels
- Admission fees during free time
- Drinks on meals
- Personal expenses such as telephone, laundry, etc.
- Compulsory Personal Travel Insurance (It should cover against all cancellation costs, medical expenses, including repatriation, in the event of accident of illness, client should buy before departure day)
- Meals other than those mentioned above
- Cooking class
- Hotel accommodation before & after optional trip & packages
- Lunch or dinner : minimum 25 USD/pax; maximum 40 USD/pax depending on restaurant
During your trip you will have some free time for you to explore on your own. Please note that any optional activities you undertake are not part of your VIET NAM LED TRIP itinerary, and VIET NAM LED TRIP makes no representations about the safety of the activities or the standard of any operators running them.
NOTE: Personal Travel Insurance clients should buy before departure day.
A 30% of total holiday price is required as deposit upon receiving confirmation email plus invoice sent from VIET NAM LED TRIP
The balance should be done before the tour. We accept for cash payment or bank transfer.
All the payment should be made to the owner or the appropriate VIET NAM LED TRIP bank account. Bank’s details will be given in our confirmation email or invoice.
One child under 6years old is generally granted free of charge for the tour fee, provided that he/she is accompanied by at least two full-paying adults, from 6 to 10 years old is half charge, over 10 years old is full charge.
In cases that tourits cannot make the tour as planned, please inform us before the tour dates. The cancellation charges are calculated as below
20-11 Days before the tour 25%
10-3 Days before the tour 35%
48 hours before the tour 45%
However, we may consider the reason of cancelation and maynot charge the fee if the reason happens beyond our control.
Note: If the tour is not delivered as promised, a 30 percent refund will be given back to our customers, advised that customers contact us within 3 days of the conclusion of the tour after we listen from both two sites tour guide and travelers to find out the reason. If the reason because of our site you will get 30 percent refund back.
VIET NAM LED TRIP will always do its utmost to provide the the best services to meet satisfaction of customers. VIET NAM LED TRIP acts as an intermediate between local tourist offices and other service providers and reserves the right to change the itinerary for reasons beyond our control i.e. delay accidents, natural disaster, etc..
All tours and services are booked directly with our Head office at the following address and contact:
Address: 264/44 Le Quang Dinh Str, Ward 11, Binh Thanh Dist, HCMC
Tel : +84.8.6659.5210
Hotline: +84 973604957 (Ms Tuyen)